This privacy policy (this “Policy”) explains how personal information is collected, used, retained and disclosed by ViralYuk (“ViralYuk,” “we,” “our” or “us”). This Policy applies to visitors and users (individually, “you”) of ViralYuk’s Websites, Mobile Applications, and other online services (each, a “Site,” and collectively, our “Sites”), although not all services described here are available in all jurisdictions.
By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering, processing, retaining and using information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.
Third parties (such as partners and affiliate merchants) may also collect, use, retain and share information about you. This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.
Ⅰ. INFORMATION WE COLLECT
Personal information, device information, and location information are collectively referred to as “your information.”
a. Personal Information. By visiting or using our Sites, we may collect the following categories of personal information (“personal information”) you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information; survey responses; demographics; primary city; current and past partner order details; purchase path; favorite partners; searches; sites or partner pages visited; special partner requests; purchase activity (e.g., frequency, partners, partner type, order type, cancellations); order preferences; marketing responses; photos of you (such as if you add a photo of yourself to your profile); account settings; passwords; your partner purchase through our Sites; customer support and other requests you make through our Sites and through partners; partner reviews and other information you provide on our Sites; and other information you may provide about yourself to our Sites or to which you provide us with access via third-party platforms.
We do not proactively collect personal information considered as sensitive personal information such as health-related information. However, we may seek certain information about your preferences. You should be aware that information you freely submit for this purpose may reveal to us or to the partners or third parties with whom we share information certain information that may be considered as sensitive personal information under applicable law. For certain services on our Sites, credit or debit card account information may be required.
In addition, we may receive certain categories of personal information listed above and some device information listed below (such as your name, email, browsing history on our sites and other details) from sources other than you, such as from third-party websites, applications, and services (each, a “third-party platform” ), partners, and other third parties, including individuals who have added you as a guest to their reservation. If you are an existing ViralYuk customer, we will combine this information with information we collect on our Sites and use it for the purposes described below.
b. Device Information: When you visit our Sites or open communications (such as emails), some information is automatically collected from devices (e.g., mobile, computer, laptop, tablet) used to visit or use our Sites including, but not limited to, operating system, access times, browser information (e.g., type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this Policy ( “device information” ). We also collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons and other technologies.
c. Location Information. If you use our Site, we may receive your generic location (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running. We may, for example, receive this information when you select partner search locations, enter your local dining city in your account profile, when you are in proximity to certain beacons, choose to publish your location in reviews you leave for partners on the Sites, or in your comments or communications with us. We may use and store this information to provide and improve features of our Sites, for example, to tailor our Sites on a needs-based manner to better facilitate your requests and to provide you with more relevant content about partners in your dining city or cities you visit. You may adjust your preferences, including those related to location information.
We will assume that your personal information (which collected and/or gathered through our sites) is given by you or under your consent. Should you find that someone was giving us your personal information without your consent, please let us know immediately by writing to us.
Our Sites are for persons 18 or older. As such, ViralYuk does not knowingly collect personal information from children under the age of 18. If you learn that your child has provided us with their information without your consent and he or she is under the age of 18, please let us know.
Email us at hello@viralyuk.com, so we may take necessary steps.
Ⅱ. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes ( “Purposes” ), to: provide you with the services, products, and functionality offered on our Sites and fulfill your requests, including, but not limited to, making orders, reviewing partners, paying for services, joining waitlists; communicate with you about your account or use of our Sites, services, products and/or functionality; respond to, or follow up on, your comments and questions, and otherwise provide customer service; communicate with you about special offers and other marketing communications; operate and improve our Sites, products, services, and functionality; process and deliver contest entries and rewards; authenticate your credit, debit card or e-wallet account information, if applicable; tailor your experience on our Sites, including search results and displaying relevant advertising; provide information, services and products to our customers, including partners (including partner groups and affiliates); link or combine with other information we get from third parties to help understand your needs and provide you with better service; perform statistical analysis; protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; comply with our policies, procedures and legal obligations; and as otherwise consented to by you and as required or permitted by applicable law.
If you do not provide us with certain of your information, we may not be able to fulfill the requested Purpose of collection, such as to respond to your queries or provide our Sites to you.
a. Combined Information. We may combine your personal information with device information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes. When we combine personal information, device information and location information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, your information.
b. Electronic Communications. Consistent with the above Purposes, we may communicate with you via electronic messages, including email, text message, or mobile push notification to, for example: send you information relating to our products and services, including order and confirmations updates, purchases, receipts, technical notices, updates, security alerts, and support and administrative messages; and/or, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by ViralYuk, our parent companies, our subsidiaries, our affiliates, partners, and other business partners. With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.
c. Our Role as Data Controller and Data Processor. We generally act as the data controller of your information; however, under certain ViralYuk programs, partners/partners may engage us to provide them with certain processing services related to information owned or controlled by the partner/partner. We are not responsible for any partner/partner’s use of information for which it is an owner or controller. To know about how a partner/partner may use such information, you should review its privacy notice.
d. Aggregated Information. We may aggregate personal information collected from you and other users as well as device information and location information (with your consent, where required) to produce general statistics that cannot be linked to you or any other specific user and with which we attempt to provide you with a better experience, to improve our services, and to analyze and understand how our Sites and products are used.
e. Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.
Ⅲ. HOW WE SHARE YOUR INFORMATION
a. Information Shared With partners and Their Affiliates
When you make a request through our Sites, such as a partner purchase, joining a partner waitlist, purchasing vouchers or making a payment to a partner through our Sites, we automatically provide certain categories of your information to the partner to facilitate such requests. For requests to purchase, this information may include your name, profile, time and date of order, your phone number, your order preferences, specific information, any special requests, information or comments that you choose to submit (if any) and your email address.
Your information is provided to the partner, just as it would if you contacted the partner directly. If you provide a mobile phone number in connection with your request, partners may send you text messages regarding your request.
a. Combined Information. We may combine your personal information with device information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes. When we combine personal information, device information and location information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, your information. When you make a request, we may also share with the partner additional information about you, such as information about your dining activity and history, and/or information that we collect from you and third parties. Depending on where you reside, and as permitted by applicable law, we or the partner may additionally share certain of your information with such partner’s affiliated partners (such as affiliated brands), partner group and/or partners with the same brand or parent-brand (collectively, such partner’s “partner group” ), or other entities associated with such partner (such as the parent entity of the partner group or affiliated hotels) and/or their service providers (collectively, the associated entities and service providers, such partner’s “partner affiliates” ) under ViralYuk’s programs.
In addition to providing you with more customized service, we or the partner may, as permitted by applicable law, share your information with such partner’s partner affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve their services. For more information, please feel free to contact the partners at which you purchase, or ViralYuk. To know about your choices related to how we share your information with partner groups and partner affiliates under our programs, please see the Your Choices section below.
We may share with partners summary reports of feedback from users. If you provide comments about a partner through our Sites, these comments may be shared with or may be accessible by that partner and the partner may respond to you. We will not tie your comments with other information that can identify you, but a partner may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.
b. Information Shared With Gift Card/Voucher Merchants
If you purchase a Merchant Voucher (or redeem an ViralYuk Voucher for a Merchant Voucher) through our Sites, we notify the applicable issuer of the Merchant Voucher and provide the issuer with certain related information about your purchase or redemption, including your name, the voucher recipient’s name, and the amount of the Merchant Voucher.
c. Payment Information
To use certain services on our Sites (such as to make order at certain partners; to make payments to certain partners; and to purchase Vouchers, or other products or services), we may require credit or debit card or e-wallet account information. By submitting your credit or debit card or e-wallet account information through our Sites, to the extent permitted by applicable law, you expressly consent to the sharing of your information with partners, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms.
- When you use a credit or debit card or e-wallet to secure an order or purchase through our Sites, we provide your credit or debit card or e-wallet account information (including card number and expiration date, but excluding the CVV number) to our third-party payment service providers and the applicable partner.
- When you initially provide your credit or debit card or e-wallet account information through our Sites in order to use our partner payment services, we provide your credit or debit card or e-wallet account information to our third-party payment service providers. As explained in the ViralYuk Terms of Use, these third parties may store your credit or debit card or e-wallet account information so you can use our partner payment services through our Sites in the future to the extent permitted by local law.
- If you purchase ViralYuk or Merchant Vouchers from us, we collect the credit or debit card or e-wallet account information from you. We share this information with our third-party payment service providers in order to process your payments. These third parties may also store your credit or debit card or e-wallet information, other than your CVV number, for your future use on our Sites, to the extent permitted by local law. Your CVV number will not be stored and must be re-entered for each order.
- For information about the security of your credit or debit card or e-wallet account information, see the Security of Your Information section, below.
d. Information You Share Socially
Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use third-party platforms, including those on which ViralYuk has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. ViralYuk also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.
e. Other Sharing
We do not share your information with third parties other than as described above and as follows:
- We may share your information with our affiliates, subsidiaries, and business partners in Indonesia and worldwide, to the extent necessary for managing our business related to our Sites and the Purposes. By visiting or using our Sites or otherwise providing us with your information, you consent to this transfer of your information throughout the global ViralYuk network of entities. To know about your choices related to how we share your information with our affiliates, subsidiaries, and business partners, please see the Your Choices section, below.
- We may share information with third parties for their own marketing purposes, which are subject to the separate privacy policies of such third parties. We will do this on the basis of your consent, where required by law, and if not required by law on the basis of our legitimate interests in sharing data with our partners so that we can help you see offers and services which are most relevant to you. To know about your choices related to how we share your information with third parties, please see the Your Choices section, below.
- We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of ViralYuk or others, or to respond to emergencies. Unless otherwise stated, we bear no responsibility to provide the reason why we disclose your personal information.
- We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
- We may share aggregate statistical data for the improvement of services offered by our Sites. We may also share aggregated or de-identified information with third parties at our discretion.
- We may otherwise share your information as directed by you or subject to your consent.
Ⅳ. SECURITY OF YOUR INFORMATION
ViralYuk takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
When your credit or debit card or e-wallet account information is being transmitted to our Sites or through our Sites, it will be protected by cryptographic protocols. To be clear, ViralYuk does not itself store your credit or debit card or e-wallet account information, and we do not have direct control over or responsibility for your credit or debit card account information.
We use third-party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card or e-wallet account information require them to keep it secure and confidential.
Nonetheless, we cannot guarantee that transmissions of your credit or debit card or e-wallet account information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by ViralYuk or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.
You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your ViralYuk account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the Contact Us section, below.
Ⅴ. COOKIES AND OTHER TRACKING TECHNOLOGIES
We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.
Ⅵ. YOUR CHOICES
Email. If you do not want to receive marketing and promotional emails from ViralYuk, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications. If you have a ViralYuk account, you may also opt-out of marketing emails in your account settings. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive marketing and promotional emails, you can choose not to opt-in. Please note that even if you opt-out of receiving marketing communications from one or all of our Sites, we may need to send you service-related communications, such as confirmations of any future reservations you make.
Mobile Push Notifications. You can use the settings on your mobile device to enable or turn off mobile push notifications from ViralYuk.
Text Messages. If you no longer want to receive text messages from ViralYuk, reply STOP (or as otherwise instructed) in the text message. If you have a ViralYuk account, you may also adjust your account settings to opt-out of text messages. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive text messages, you can choose not to opt-in.
Cookie Choices. To exercise choices regarding cookies set through our website, as well as other types of online tracking and internet advertising, see our Cookies and Interest-Based Advertising Policy for more details.
Application location choices. As detailed in the Information We Collect section, above, we may collect information about your location if you enable location services through the settings in your mobile device, or, as required, with your consent. You can change the privacy settings of your device at any time to turn off the sharing of this location information with our Sites. If you choose to turn off location services, this could affect certain features or services of our Sites. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.
Sharing with partner Groups and partner Affiliates. You can opt-out of sharing your information with partner groups and/or partner affiliates for their own marketing purposes or other uses with effect for the future by changing your ViralYuk account preferences. You may also send such opt-out requests to us as detailed in the Contact Us section, below.
Ⅶ. ACCESS AND CORRECTION OF YOUR INFORMATION
If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. You may also contact us by email to the email mentioned below.
Ⅷ. INTERNATIONAL TRANSFERS
Information about you may be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries that do not provide an equivalent level of protection as your home country. Where required, ViralYuk has implemented appropriate cross-border transfer solutions to provide adequate protection for transfers of certain information. By using our Sites, and providing us information about you, you consent to the international transfer of information about you to the above parties.
Ⅸ. LINKS TO OTHER WEBSITES
Our Sites may contain links to other websites or services that are not owned or controlled by ViralYuk, including links to websites of partners and our advertisers, sponsors, and partners. This Policy only applies to information collected by our Sites. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our Sites. Your use of third parties’ websites linked to our Sites is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our Sites.
Ⅹ. CHANGES TO THIS POLICY
Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Sites, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.
If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.
Ⅺ. CONTACT US
If you have any questions about this Policy or information we have collected about you, please email us to hello@viralyuk.com.